Home / My weight is incorrect/ The numbers change every time I use the scale.

A. Please make sure that you have correctly placed your scale.

If you place the product on a floor that is not hard, flat, or dry, the results may not be accurate. Please place the scale on the floor that is hard, flat, and dry.

B. Please make sure you have correctly placed your scale.

All commercially available scales have a certain margin of error. T9's error range is within the error tolerance and is not a malfunction.

  • Less than 110lb/50kg: ±0.66lb/300g
  • Less than 200lb/100kg: ±1.1lb/500g
  • More than 330lb/150kg: ±1.32lb/600g

C. My weight greatly exceeds the error range even when I place the scale on a hard and flat floor.

In such a case, there may be a problem with the sensor. Please consult our Service Center and we will take care of the matter promptly. If the sensor is found to be faulty, you can use our repair service free of charge.